Air India Flight Serves Chicken Instead of Veg Meal to Passenger: Unraveling the Aftermath

Air India faced a social media storm after passenger Veera Jain revealed she received a non-vegetarian meal instead of the ordered vegetarian option on flight AI582. Jain's posts, highlighting the delay and dissatisfaction, triggered a widespread discussion on the airline's catering practices. Air India responded, urging Jain to address concerns through direct message.

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In a recent incident aboard Air India Flight AI582 from Calicut to Mumbai, a vegetarian passenger, Veera Jain, found herself at the center of a meal mix-up that quickly escalated into a social media uproar. Dissatisfied and shocked, Jain took to social media platform X to share her experience after being served a non-vegetarian meal instead of the vegetarian option she had ordered.

Jain, through a series of posts, detailed the sequence of events, highlighting not only the catering error but also a delay in the flight's departure. Accompanied by photos of the inappropriately served meal, she included her PNR number and flight details to substantiate her claims.

In her tweets, Jain mentioned that the flight, scheduled for departure at 18:40 PM, experienced a delay, taking off an hour later at 19:40 PM. When she brought the meal discrepancy to the attention of the cabin supervisor, identified as Sona, Jain claimed that Sona acknowledged similar complaints from other passengers but failed to take immediate corrective action.

Expressing her disappointment, Jain called for Air India to take stringent measures to rectify its catering services and address flight delays. She urged fellow passengers to scrutinize their meals thoroughly, emphasizing a loss of trust in airline food due to two recent delayed flights and the non-vegetarian meal incident.

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The social media response was swift and intense, with numerous users joining the conversation. Some questioned Air India's ability to cater to specific dietary preferences, while others shared similar experiences of their own.

In response to the escalating online discussion, Air India issued a public reply to Jain, advising her to address her concerns directly through direct message (DM). The airline's response, posted on the same public platform, urged Jain to review their DM and sought her "kind understanding."

This incident serves as a reminder of the challenges airlines face in meeting passenger expectations, especially regarding dietary preferences, and underscores the potential impact of such incidents in the era of social media scrutiny.