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Voice AI Revolution: Indian Startups Lead the Charge in Multilingual Customer Interaction

  • Posted on August 26, 2024
  • News
  • By Arijit Dutta
  • 53 Views

Indian AI startups are pioneering multilingual voice technology, making AI accessible to millions. Companies like Sarvam AI, Gnani AI, and CoRover AI are developing sophisticated voice bots for various industries. This innovation has the potential to revolutionize customer interaction globally and democratize AI access across language barriers.

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In a groundbreaking development, Indian AI startups are spearheading a voice technology revolution, aiming to bridge the language gap and democratize AI access for millions. Companies like Sarvam AI, Gnani AI, and CoRover AI are at the forefront, developing sophisticated voice bots capable of interacting with customers in multiple Indian languages.

Sarvam AI, often dubbed India's OpenAI, recently unveiled a voice-interactive software priced at just one rupee per minute. This cost-effective solution is designed to cater to businesses seeking to enhance customer engagement across India's diverse linguistic landscape.

The significance of this innovation lies in its potential to reach a vast population previously excluded from AI interactions due to language barriers. While English-based chatbots have limitations, these new voice bots leverage data from numerous Indian languages, making AI accessible to a broader audience.

Gnani AI, backed by Samsung, is already processing millions of voice conversations daily for major banks, insurers, and automotive companies. Meanwhile, CoRover AI has deployed its voice bots in 14 Indian languages for the state-owned railway corporation and regional law enforcement.

These startups are not just focusing on information provision; they're developing AI agents capable of performing complex tasks. From booking train tickets to facilitating loan applications, these voice bots are revolutionizing customer service and business operations.

Also Read: Five Arrested After Firing Incident at Delhi Cafe Following Quarrel

The impact of this technology extends beyond India's borders. Some companies are exploring opportunities in international markets, including the Middle East and Japan. Gnani AI has even found a foothold in the United States, assisting a California-based Harley-Davidson leasing company in reaching Spanish-speaking customers.

As India becomes a testing ground for the next generation of AI products, these voice-enabled solutions could potentially reshape global approaches to AI interaction, making technology more intuitive and accessible for users worldwide.


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Arijit Dutta

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